$149.99
Motorola
Most Helpful Customer Reviews
24 of 25 people found the following review helpful
Amazon Verified Purchase
When we received this phone from Amazon, my daughter was ecstatic. Phone was great, BUT she could not send or receive messages with photos. Went to T-Mobile and spent several hours with their people trying to determine the problem and fix it. The problem: the phone would not connect to a data (2G/3G) network. In the end, the T-Mobile folks declared that the phone was defective. We returned the phone through Amazon (which worked very smoothly and quickly) and purchased another DEFY through a different vendor on Amazon, and when it arrived, it had the same problem. After deciding that the likelihood of two separate vendors selling defective phones was unlikely, I did some "research" on my own and discovered that the actual problem was that the APN was not setup in the phone (actually found the settings on T-Mobile's web site). After inputting those settings, the phone works like a charm!
My only complaint about the phone is that Motorola, the vendor, or whoever is selling these phones does not include the information about setting up the APN even if that meant consumers had to contact their service providers for these settings! It was a very simple "fix" in the end, but we went through lot of unnecessary run-around to discover it.
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